Legal
Privacy Policy
Last updated: 15 September 2026
This Privacy Policy explains how Moto Academy (“we”, “us”, or “our”), an independent motorcycle riding school based in Cape Town, South Africa, collects, uses, stores, and shares personal information through this website. It covers the training request form, essential browser storage, and related correspondence channels linked from these pages.
We write this policy in clear language so visitors can understand what information may be collected, why it is collected, how long it may be kept, and how to contact us with privacy questions. This policy applies to information submitted through Moto Academy digital enquiry channels. It does not replace any separate notice that may be provided later if additional information is collected for a separately confirmed training conversation.
By using this website or submitting an inquiry, you acknowledge that information you choose to provide may be processed as described in this policy for the purpose of reviewing and responding to your request. If you do not wish to provide personal information, you may browse informational pages without submitting the form.
1. Who we are and how to reach us
Moto Academy operates as an independent motorcycle riding school presenting general information about beginner riding, riding skills, and motorcycle safety training. We are not presented through this website as a government licensing body, official examination centre, authorised motorcycle manufacturer academy, or licensed training franchise unless that status is separately confirmed in writing.
For privacy questions, access requests, or training requests related to personal information submitted through this website, contact us using the details below:
- Business name: Moto Academy
- Address: 5 Voortrekker Rd, Boston, Cape Town, 7530, South Africa
- Phone: +27 21 933 5211
- Email: [email protected]
- Online inquiry form: Training Request
When you contact us about a privacy request, please include enough detail for us to locate your inquiry where relevant, such as the approximate date of submission and the email address used in the form. We may need to verify that we are speaking with the person who submitted the information before disclosing enquiry details.
2. Scope of this policy
This policy covers personal information collected through:
- the training request form on this website;
- follow-up correspondence initiated using the contact details you provide on the form, or through our published email and phone channels;
- essential browser storage used for the cookie notice preference and form timing support fields;
- limited technical information automatically generated when you visit the site, such as basic server logs that may be created by hosting infrastructure.
This policy does not claim to cover every possible later conversation after an inquiry. If additional information is collected during a separately confirmed training conversation, that collection may be handled under separate practical notices provided at the time. Website photographs and training descriptions are informational and illustrative; they are not used as a substitute for an agreed training scope.
3. Information we collect
We collect information that you choose to submit and limited technical information needed to operate the site securely. We do not ask for payment card details through the public inquiry form, and this website does not operate an online checkout.
| Data type | Purpose | Typical retention route |
|---|---|---|
| Full name | To identify the person making an inquiry and personalise a written reply. | Stored with the enquiry record for reply and administration. |
| Email address | To reply to the inquiry and share follow-up correspondence about training information. | Stored with the enquiry record. |
| Phone number, when provided | To support reply where a visitor chooses to include a phone number. | Stored with the enquiry record. |
| Training category and riding-experience selections | To understand which training option the enquiry relates to. | Stored with the enquiry record. |
| Inquiry timeline preference | To understand approximate timing interest. This remains a request only and does not confirm availability. | Stored with the enquiry record. |
| Message content | To answer practical questions and prepare a clearer first reply. | Stored with the enquiry record. |
| Consent confirmation | To record that the visitor agreed to have the enquiry reviewed for reply purposes. | Stored with the enquiry record. |
| Form metadata (origin page, form type, started-at timestamp) | To support form administration, basic abuse prevention, and understanding which page an inquiry came from. | Stored with the enquiry record. |
| Essential browser storage for cookie notice preference | To remember that the visitor accepted the on-site storage notice. | Stored locally in the visitor browser until cleared. |
| Limited technical hosting data | To support security, spam reduction, and troubleshooting of failed submissions. | Retained with submission records or hosting logs according to operational need. |
If you include additional personal details in the free-text message field, those details will also form part of the enquiry record. Please avoid sending payment card details, passwords, or information about third parties unless it is necessary for your inquiry.
4. How information is used
Submitted information is used for enquiry review, reply, administrative follow-up, and site security. Typical uses include:
- reading and assessing training interest;
- replying using the details you provided;
- clarifying preferred training options and timing requests;
- explaining that training requests are subject to availability and that submitting a form does not automatically confirm a lesson;
- maintaining basic records needed for operational continuity and abuse prevention;
- improving the clarity of our enquiry process where patterns in questions show that additional public information would help visitors.
We do not sell personal information. We do not use inquiry form submissions for unrelated advertising networks. We do not present form submission as guaranteed lesson confirmation or automatic reservation of training.
5. Legal bases and fairness
Depending on applicable privacy expectations and any other laws that may apply to a visitor’s location, we generally process enquiry information because it is reasonably necessary to respond to a request you initiated, to operate our service communications, and to maintain basic security of the website and submission storage. Where consent is collected through the form checkbox, that consent relates to reviewing the enquiry for reply purposes.
You may withdraw consent for further contact about an open inquiry by contacting us and asking us to close the conversation. Withdrawal of consent does not require us to erase records we still need for legitimate security, dispute, or legal record-keeping reasons, but we will stop using the information for active promotional follow-up if such follow-up were ever considered. At present, the inquiry channel is designed for training replies rather than promotional campaigns.
6. Storage, access, and security
Access to submitted enquiries should be limited to authorised operators who need the information to reply or administer the enquiry workflow. Private submission storage is intended to remain inaccessible from the public web in the production hosting environment.
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security. Visitors should use a secure device and network when submitting personal information.
If we become aware of a data incident that is likely to cause serious harm, we will assess our notification obligations and take steps appropriate to the circumstances, which may include contacting affected individuals and relevant authorities where required.
7. Sharing of information
We may share personal information only in limited situations, such as:
- with service providers who host the website or email infrastructure, solely to the extent needed to operate those systems;
- with professional advisers if needed for legal or compliance advice;
- where disclosure is required or authorised by law, court order, or regulator request;
- where needed to protect the safety, rights, or property of visitors or Moto Academy in connection with suspected abuse of the form or website.
We do not sell enquiry lists. We do not share inquiry details with unrelated third parties for their independent marketing.
8. Cookies and essential browser storage
This website uses essential browser storage to remember cookie-notice preference and to support the training request form experience (including a started-at timing field). These tools are described in more detail in our Cookie Policy. The site template does not load analytics or advertising cookies by default. If analytics or advertising tools are added later, this Privacy Policy and the Cookie Policy will be updated before those tools are used for tracking purposes.
9. Retention
Enquiry records are retained for as long as reasonably needed to complete the reply process, maintain operational continuity, and meet record-keeping or security needs. When information is no longer required for those purposes, we take reasonable steps to destroy or de-identify it, subject to any legal retention requirements. Browser storage on your device remains until you clear it or until the browser removes it according to its settings.
10. Your choices and requests
Subject to applicable law, you may request access to personal information we hold about you that was submitted through the website, ask us to correct inaccurate information, or ask us about deletion or restriction where appropriate. To make a request, use the Training Request form, email [email protected], or call +27 21 933 5211 and describe your request clearly.
We may need to verify your identity before fulfilling a request. Some requests may be refused or limited where permitted by law, for example where information is needed for ongoing security, legal claims, or where providing full access would unreasonably impact another person’s privacy.
You can also choose not to provide optional fields such as phone number. Required form fields exist so we can reply meaningfully. You may clear local browser storage at any time through your browser settings.
11. Children
This website and inquiry form are intended for adults making their own training inquiries or for adults inquiring on behalf of an appropriate arrangement discussed separately. We do not knowingly collect personal information from children through the public form for independent training-request purposes. If you believe a child has submitted information inappropriately, please contact us so we can review and delete the record where appropriate.
12. International visitors
Our correspondence address is 5 Voortrekker Rd, Boston, Cape Town, 7530, South Africa. If you access the site from outside South Africa, your information may be processed in South Africa or in locations where our hosting providers operate. By submitting an inquiry, you understand that your information may be handled in South Africa for reply and administration purposes.
13. Links to other sites
If this website contains links to third-party websites, those sites have their own privacy practices. We are not responsible for the content or privacy controls of external websites. You should review the privacy information of any site you visit through an external link.
14. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. The updated version will be posted on this page with a revised “Last updated” date. Continued use of the website after an update means the revised policy applies to subsequent visits and new inquiries. Material changes that affect how we handle already collected information will be handled carefully and, where appropriate, communicated through available contact channels.
15. Business positioning
Moto Academy is an independent motorcycle riding school. Information collected through this website is for training request and administrative communication. It is not collected to provide official licences, medical advice, or guaranteed training results. Website content should not be interpreted as a confirmed training arrangement.